The Tirolerheim lawyers provide advice and assistance on all issues, complaints and suggestions related to residential and nursing homes.
The duties include providing advice and information on rights and obligations of residents and residents, the receipt and processing of Complaints about defects or irregularities in the area of housing, care, support and care in a home and the help and mediation in disputes and conflicts.
rights of residents:
- free development of personality, self-determination and respect for private and intimate sphere
- maintenance of social contacts, visits by relatives and acquaintances, and the use of telephone
- Safeguarding the privacy of postal and telecommunications secrecy
- political self-determination and freedom of expression, religious support
- modern medical care, free medical and therapy choice
- personal Kleidung und eigene Einrichtugsgegenstände
Kontakt: Tiroler Heimanwaltschaft, Sillgasse 8, 3. Stock, 6020 Innsbruck
E-mail: heimanwaltschaft@tirol.gv.at
Kostenlose Telefonnummer: 0800 800 504
Tirols erste und einzige Heimanwältin ist die diplomierte Sozialarbeiterin Monika Hitsch. Anregungen für Verbesserungen in Wohn- und Pflegeheimen sowie positive Rückmeldungen werden gerne von ihr entgegengenommen.
Quelle: Flyer Tiroler Heimanwaltschaft
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